PRIVACY POLICY

Effective Date: September 2026

Savi Creations, operating under the brand name Suave Chocolates®, respects your privacy and is committed to protecting the personal information you provide when using www.chocolatesnbakes.in.

This Privacy Policy explains what information we collect, why we collect it, how it may be used and shared, and how you can contact us regarding your information.

  1. ABOUT US

Savi Creations

Gala No. 150-151, Parmar Industrial Complex, Chinchwad, Pune – 411 019, Maharashtra, India.

Customer Care: savicreations2.india@gmail.com

Grievance Officer: Ms Savita savicreations2.india@gmail.com

  1. INFORMATION WE COLLECT

Depending on how you use our website, we may collect information such as:

  • name;
  • email address;
  • mobile/telephone number;
  • billing address;
  • shipping/delivery address;
  • city and PIN code;
  • order details;
  • products purchased;
  • payment status and transaction-related information;
  • communications with customer care; and
  • other information voluntarily provided by you.

We may also automatically collect certain technical information when you visit the website, such as IP address, browser type, device information, operating system, pages visited, approximate usage information, and information about how you interact with the website.

  1. HOW WE USE YOUR INFORMATION

We may use personal information for purposes including:

  • processing and fulfilling orders;
  • processing or confirming payments;
  • arranging delivery;
  • providing customer support;
  • responding to enquiries;
  • processing cancellations, refunds, returns and exchanges;
  • improving our products and website;
  • maintaining website security;
  • detecting and preventing fraudulent or unauthorised activity;
  • analysing website usage and performance;
  • complying with applicable legal and regulatory requirements; and
  • sending marketing communications where applicable.
  1. MARKETING COMMUNICATIONS

With appropriate permissions or where otherwise permitted by applicable law, we may communicate with you through email, SMS, WhatsApp and/or other communication channels used by us.

Marketing communications may include information about products, offers, collections, festivals and other Suave Chocolates® updates.

You may request to stop receiving marketing communications by contacting us or using the unsubscribe/opt-out mechanism provided in the communication, where available.

  1. ANALYTICS AND ADVERTISING TECHNOLOGIES

We intend to use third-party technologies including Google Analytics and Meta Pixel to understand website usage, measure marketing performance and improve our digital marketing activities.

These services may collect information about website visits, device/browser information and interactions with the website in accordance with their respective policies and configurations.

We do not intend to provide these services with information such as your password or complete payment-card details.

  1. WHATSAPP

We may use WhatsApp to communicate with customers regarding enquiries, orders, delivery, customer support and, where applicable, marketing communications.

Information shared through WhatsApp may be processed by WhatsApp/Meta in accordance with their applicable terms and privacy practices.

Customers should avoid sending unnecessary sensitive information through WhatsApp.

  1. PAYMENT INFORMATION

Payments on our website are currently processed through Paytm.

Payment processing may require information to be transmitted to the applicable payment service provider.

Payment providers may process payment information in accordance with their own terms and privacy policies.

Savi Creations does not intend to store complete debit-card or credit-card details on its own systems unless specifically required and technically supported by the payment service provider.

  1. SHARING OF INFORMATION

We may share relevant information with trusted third-party service providers where necessary to operate our business and provide services to you.

These may include:

  • payment service providers;
  • shipping and logistics providers;
  • website hosting and technology providers;
  • analytics providers;
  • marketing and communication service providers;
  • customer-support service providers; and
  • professional, legal or regulatory advisers where necessary.

We share information only to the extent reasonably necessary for the relevant purpose.

  1. LEGAL AND REGULATORY DISCLOSURES

We may disclose information where required by applicable law, legal process, court order, government authority or regulatory requirement, or where reasonably necessary to protect our legal rights, website, customers or business.

  1. DATA SECURITY

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure or destruction.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

 

  1. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer service, accounting, legal, regulatory, dispute-resolution and legitimate business requirements.

The applicable retention period may vary depending on the type of information and the purpose for which it is processed.

  1. COOKIES

Our website may use essential cookies or similar technologies required for basic website functionality, security, sessions and essential services.

We do not currently intend to use non-essential cookies beyond those required for essential website functionality.

However, third-party analytics or marketing technologies may operate according to their own technical configurations and may use cookies or similar technologies.

  1. YOUR RIGHTS AND REQUESTS

Subject to applicable law, you may contact us regarding your personal information, including requests relating to access, correction, updating, withdrawal of consent where applicable, or other privacy-related concerns.

Requests can be submitted using the contact details below.

  1. CHILDREN’S PRIVACY

Our website is intended for general consumers and is not specifically directed at children.

We do not knowingly seek to collect personal information from children for purposes that are not permitted under applicable law.

  1. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, technology or applicable legal requirements.

The updated policy will be published on this page with the revised effective date.

  1. GRIEVANCE OFFICER / PRIVACY CONTACT

For privacy-related questions, requests or grievances, please contact:

Ms Savita – Grievance Officer

Savi Creations

Email: savicreations2.india@gmail.com

Phone: +91 98235 67760