Returns Cancellation and Refund Policy

RETURNS, CANCELLATION & REFUND POLICY

Effective Date: September 2026

Because Suave Chocolates® products are food products, returns are generally not accepted where the customer simply changes their mind, does not like the product after delivery, or feels that the product does not meet their personal expectations.

However, if a product is received damaged, defective or materially incorrect, customers may contact us for an appropriate resolution in accordance with this policy.

ORDER CANCELLATION

Customers may request cancellation of an order before the order has been dispatched.

To request cancellation, contact savicreations2.india@gmail.com or and provide your order number and registered contact details.

Once an order has been dispatched, cancellation may no longer be possible.

CANCELLATION BY SAVI CREATIONS

Savi Creations may cancel an order in circumstances including product unavailability, inability to service the delivery PIN code, incorrect pricing or product information, suspected fraudulent activity, inability to fulfil the order due to circumstances beyond our reasonable control, or other legitimate operational reasons.

If payment has already been received for an order cancelled by us, the applicable amount will be refunded.

ELIGIBLE PRODUCT ISSUES

Customers may contact us where:

the product has been received damaged;
the product is materially defective;
the wrong product has been delivered; or
there is another material issue with the order that requires resolution.

REPORTING A DAMAGED PRODUCT

Customers should notify us within 48 hours of delivery where possible, particularly in cases of transit damage.

Please email savicreations2.india@gmail.com and include the order number, customer’s name and contact number, photographs of the outer package, photographs of the damaged product, and a brief description of the issue.

An unpacking/opening video may also be requested as supporting evidence where appropriate.

VERIFICATION

We may request additional photographs, videos, packaging information or other reasonable information to verify the issue.

Customers should retain the original packaging until the complaint has been resolved.

REFUND OR REPLACEMENT

Where a claim is approved, the customer may choose between:

Replacement of the affected product; or
Refund of the applicable amount.

The available remedy may depend on product availability and the circumstances of the case.

RETURN OF PRODUCTS

If the product needs to be returned for verification, customers should return it only after receiving instructions or written confirmation from Savi Creations.

For approved cases where a return is required, the applicable return shipping cost will be borne by Savi Creations.

WRONG PRODUCT

If you receive a product different from the product ordered, please contact us promptly with your order details and photographs.

After verification, we will arrange an appropriate resolution, which may include replacement or refund.

NON-RETURNABLE SITUATIONS

Returns are generally not accepted solely because:

the customer has changed their mind;
the customer does not like the taste or product after delivery;
the product does not meet personal expectations;
the customer ordered the wrong product or quantity; or
the customer simply no longer requires the product.

This does not affect remedies applicable to products that are damaged, defective, incorrect or otherwise covered by applicable consumer law.

REFUNDS FOR UNDELIVERED ORDERS

A refund may be considered where an order cannot be delivered because the destination PIN code is not serviceable, Savi Creations is unable to fulfil the order, or an order remains undelivered due to circumstances attributable to Savi Creations.

Where an order is delayed beyond the normal delivery period, customers should contact us so that the status can be investigated with the logistics provider.

REFUND PROCESSING

Once a refund has been approved, Savi Creations will initiate the refund within 7 business days, unless a different period is required because of payment-processing or banking procedures.

The actual time taken for the refunded amount to appear in the customer’s account may depend on the payment gateway, bank or payment instrument used.

PAYMENT GATEWAY

Payments on the website are currently processed through Paytm.

Where a refund is made through the original payment method, the refund will generally be processed through the applicable payment/payment-gateway system.

DELIVERY-RELATED CASES

A refund will generally not be available where the customer provided an incorrect or incomplete delivery address, was unavailable to receive the shipment after reasonable delivery attempts, or the package was refused by the recipient for reasons unrelated to a defect or damage.

Where an order is returned to us because of an incorrect address, repeated failed delivery attempts or refusal by the recipient, we may contact the customer regarding the available options.

Any deduction of non-recoverable shipping or other charges, where applicable, will be communicated to the customer and will be subject to applicable law.

PRODUCT VARIATIONS

Minor variations in colour or appearance between website images and the actual product may occur due to photography, lighting and screen/display settings.

Such minor variations alone will generally not qualify for cancellation or refund.

Effective Date: September 2026

Because Suave Chocolates® products are food products, returns are generally not accepted where the customer simply changes their mind, does not like the product after delivery, or feels that the product does not meet their personal expectations.

However, if a product is received damaged, defective or materially incorrect, customers may contact us for an appropriate resolution in accordance with this policy.
1. ORDER CANCELLATION
Customers may request cancellation of an order before the order has been dispatched.
To request cancellation, contact savicreations2.india@gmail.com or and provide your order number and registered contact details.
Once an order has been dispatched, cancellation may no longer be possible.
1. CANCELLATION BY SAVI CREATIONS
Savi Creations may cancel an order in circumstances including product unavailability, inability to service the delivery PIN code, incorrect pricing or product information, suspected fraudulent activity, inability to fulfil the order due to circumstances beyond our reasonable control, or other legitimate operational reasons.
If payment has already been received for an order cancelled by us, the applicable amount will be refunded.
1. ELIGIBLE PRODUCT ISSUES
Customers may contact us where:
- the product has been received damaged;
- the product is materially defective;
- the wrong product has been delivered; or
- there is another material issue with the order that requires resolution.
1. REPORTING A DAMAGED PRODUCT
Customers should notify us within 48 hours of delivery where possible, particularly in cases of transit damage.
Please email savicreations2.india@gmail.com and include the order number, customer’s name and contact number, photographs of the outer package, photographs of the damaged product, and a brief description of the issue.
An unpacking/opening video may also be requested as supporting evidence where appropriate.
1. VERIFICATION
We may request additional photographs, videos, packaging information or other reasonable information to verify the issue.
Customers should retain the original packaging until the complaint has been resolved.
1. REFUND OR REPLACEMENT
Where a claim is approved, the customer may choose between:
1. Replacement of the affected product; or
2. Refund of the applicable amount.
The available remedy may depend on product availability and the circumstances of the case.
1. RETURN OF PRODUCTS
If the product needs to be returned for verification, customers should return it only after receiving instructions or written confirmation from Savi Creations.
For approved cases where a return is required, the applicable return shipping cost will be borne by Savi Creations.
1. WRONG PRODUCT
If you receive a product different from the product ordered, please contact us promptly with your order details and photographs.
After verification, we will arrange an appropriate resolution, which may include replacement or refund.
1. NON-RETURNABLE SITUATIONS
Returns are generally not accepted solely because:
- the customer has changed their mind;
- the customer does not like the taste or product after delivery;
- the product does not meet personal expectations;
- the customer ordered the wrong product or quantity; or
- the customer simply no longer requires the product.
This does not affect remedies applicable to products that are damaged, defective, incorrect or otherwise covered by applicable consumer law.
1. REFUNDS FOR UNDELIVERED ORDERS
A refund may be considered where an order cannot be delivered because the destination PIN code is not serviceable, Savi Creations is unable to fulfil the order, or an order remains undelivered due to circumstances attributable to Savi Creations.
Where an order is delayed beyond the normal delivery period, customers should contact us so that the status can be investigated with the logistics provider.
1. REFUND PROCESSING
Once a refund has been approved, Savi Creations will initiate the refund within 7 business days, unless a different period is required because of payment-processing or banking procedures.
The actual time taken for the refunded amount to appear in the customer’s account may depend on the payment gateway, bank or payment instrument used.
1. PAYMENT GATEWAY
Payments on the website are currently processed through Paytm.
Where a refund is made through the original payment method, the refund will generally be processed through the applicable payment/payment-gateway system.
1. DELIVERY-RELATED CASES
A refund will generally not be available where the customer provided an incorrect or incomplete delivery address, was unavailable to receive the shipment after reasonable delivery attempts, or the package was refused by the recipient for reasons unrelated to a defect or damage.
Where an order is returned to us because of an incorrect address, repeated failed delivery attempts or refusal by the recipient, we may contact the customer regarding the available options.
Any deduction of non-recoverable shipping or other charges, where applicable, will be communicated to the customer and will be subject to applicable law.
1. PRODUCT VARIATIONS
Minor variations in colour or appearance between website images and the actual product may occur due to photography, lighting and screen/display settings.
Such minor variations alone will generally not qualify for cancellation or refund.
1. CONTACT
Savi Creations – Customer Care
Email: savicreations2.india@gmail.com
Phone/WhatsApp: +91 98235 67760